Salesforce Service Cloud For Dummies

Salesforce Service Cloud For Dummies 1st Edition

This book is for anyone looking to improve their customer service experience. Anyone can read this book, really, but it’s intended for service reps, administrators, call center executives, or Salesforce enthusiasts who want an inside look at the features and capabilities of Service Cloud. It shows you how you can transform your customer care business with clicks not code, from anywhere, at anytime, in a matter of hours or days instead of months or years.

This book also takes an inside look at Communities and Salesforce Knowledge, two major and exciting new features that remain elusive to many.

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