Upon completion of this chapter, the student should be able to:
■ Define and correctly spell each of the key terms.
■ Understand the history and advancements of phlebotomy as a profession.
■ Describe the purpose of certification and methods of recertification.
■ List the responsibilities of a phlebotomy technician.
■ List the personal characteristics that employers look for when hiring a phlebotomy technician.
■ Identify national organizations supporting the profession of phlebotomy.
■ Describe the phlebotomy technician’s role as a member of the health care team.
■ Identify the organization and responsibilities of the employees of a clinical laboratory.
■ Identify the various health care personnel affiliated with hospitals and independent laboratories.
■ Describe the various hospital departments and their primary functions.
■ List the main points of “The Patient Care Partnership.”
■ Demonstrate an understanding and the ability to maintain confidentiality of privileged information.
■ Contrast the two main divisions of law as they affect health care providers.
■ Describe the three basic divisions of tort law and provide examples of intentional torts.
■ Describe malpractice and negligence.
■ Identify the regulatory agencies involved with health care.
■ Describe Total Quality Management (TQM), Quality Control (QC), Quality Assurance (QA),
and Risk Management.
■ Describe the organizations Occupational Safety and Health Administration (OSHA) and Clinical
Laboratory Improvement Amendments (CLIA).